Information We Collect

Depending on how you interact with our Website, we may collect the following information:

1.1 Information You Provide Directly

When you contact us, submit an enquiry, request a service, apply for a job, or otherwise communicate with us, we may collect:

• Full name
• Company or organisation name
• Job title or designation
• Email address
• Mobile or telephone number
• Postal or business address
• Information included in your enquiry or message
• Information submitted through career or recruitment forms
• Resume/CV and professional information, where applicable
• Any other information you voluntarily provide to us

Please do not submit sensitive personal information unless it is reasonably necessary for the purpose for which you are contacting us.

1.2 Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Referring website or page
• Approximate geographic information derived from technical data
• Website usage and interaction information

This information may be collected through server logs, cookies, analytics tools and similar technologies.

How We Use Your Information

We may use personal information for legitimate business purposes, including:

• Responding to enquiries and requests
• Providing information about our services
• Preparing quotations and proposals
• Communicating with existing or prospective customers
• Providing and improving our services
• Managing customer and business relationships
• Processing job applications and recruitment enquiries
• Responding to complaints or support requests
• Maintaining and improving the Website
• Understanding Website usage and performance
• Preventing fraud, misuse, unauthorised access or other security incidents
• Complying with applicable laws and legal obligations
• Protecting our rights, property and legitimate business interests
• Sending relevant business communications where permitted by law

We will process personal information only for specified and legitimate purposes and to the extent reasonably necessary for those purposes.

Legal Basis for Processing

Depending on the circumstances and applicable law, we may process your personal information:

• With your consent;
• When you voluntarily provide information for a specific purpose;
• Where processing is necessary to respond to your request or provide a service;
• To comply with applicable legal or regulatory obligations;
• For legitimate business and operational purposes, where permitted by applicable law; or
• For other purposes permitted under applicable law.

Where processing is based on consent, you may withdraw your consent subject to applicable legal requirements and any consequences that may arise from such withdrawal.

Enquiry and Contact Information

If you submit information through a contact or enquiry form, we may use the information you provide to:

• Respond to your enquiry;
• Understand your requirements;
• Contact you regarding requested services;
• Prepare quotations or proposals;
• Schedule discussions or site visits where applicable; and
• Maintain appropriate business records.

We do not sell or rent your personal information to third parties.

Career and Recruitment Information

If you submit your CV, resume, employment information or other details through our careers section, we may use that information to:

• Evaluate your application;
• Contact you regarding employment opportunities;
• Assess your qualifications and experience;
• Conduct recruitment and selection activities; and
• Maintain recruitment records where reasonably necessary.

Recruitment information may be shared internally with authorised personnel involved in recruitment and, where necessary, with service providers assisting us with recruitment activities.

Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve functionality, understand Website usage and enhance user experience.

Cookies may be used for purposes such as:

• Essential Website functionality;
• Remembering preferences;
• Website performance and analytics;
• Understanding visitor behaviour;
• Improving Website content and functionality; and
• Measuring the effectiveness of marketing activities, where applicable.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the Website.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies.

Analytics and Third-Party Services

We may use third-party services to support Website functionality, analytics, communication, hosting, security, recruitment, marketing or other business operations.

These providers may process certain information on our behalf and may have their own privacy policies and terms.

Third-party services may include, where applicable:

• Website hosting providers
• Analytics providers
• Contact-form or communication services
• Email service providers
• Recruitment or application-management services
• Website security services
• Advertising and marketing platforms

We expect third-party service providers handling personal information on our behalf to use appropriate safeguards and process information only for authorised purposes.

Sharing of Personal Information

We may disclose personal information to the following categories of recipients where reasonably necessary:

• Employees and authorised representatives of Chemclean Services;
• Professional advisers and consultants;
• IT, hosting and technology service providers;
• Website and analytics providers;
• Recruitment and employment service providers;
• Business partners or contractors where necessary to provide requested services;
• Government authorities, regulators or law-enforcement agencies where legally required;
• Courts or other authorities where necessary to comply with legal obligations; and
• Other parties where you have provided appropriate consent or disclosure is otherwise permitted by law.

We do not sell your personal information.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain appropriate business records, resolve disputes, comply with legal obligations, or protect our legitimate interests.

The retention period may vary depending on the nature of the information and the purpose for which it was collected.

When personal information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal and regulatory requirements.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, misuse or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions to protect personal information, we cannot guarantee absolute security.

Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Obtain information about the personal data being processed;
• Request correction or updating of inaccurate personal information;
• Request deletion of personal information where applicable;
• Withdraw consent where processing is based on consent;
• Raise a grievance regarding the processing of your personal information; and
• Exercise other rights available under applicable data-protection laws.

Where consent is the basis for processing, withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

To exercise applicable rights or raise a privacy-related request, please contact us using the details provided in the Contact Us section below.

Children's Privacy

Our Website and services are intended primarily for businesses, professionals and other users who are legally capable of interacting with us.

We do not knowingly seek to collect personal information from children except where permitted and handled in accordance with applicable law.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can take appropriate action.

External Links

Our Website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, security, content or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

International Data Transfers

Some third-party service providers used by us may process or store information outside India.

Where personal information is transferred, processed or stored outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual, technical or organisational safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, technology or applicable laws and regulations.

When we make material changes, we may update the “Effective Date” displayed at the beginning of this Policy and provide additional notice where required.

We encourage you to review this page periodically to remain informed about how we handle personal information.

Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the processing of your personal information, please contact Chemclean Services.

We will make reasonable efforts to respond to privacy-related requests within the period required under applicable law.

Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws applicable in India, including applicable data-protection and privacy legislation.

Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.